đź“… Date: Thursday, May 22, 2025

⏰ Time: 1:00PM – 2:00PM ET

đź“Ť Location: Virtual | Microsoft Teams Webinar

Register on Microsoft Teams here. 

Join us for the fifth session in our six-part training series, AI as a Tool: Advancing Productivity and Growth for Businesses. This series is hosted by the Information and Communications Technology Council (ICTC) in collaboration with Microsoft and delivered by Tablet Academy, a Microsoft Certified Trainer. 

What to Expect:

Customer experience is paramount, and leveraging AI-driven tools can significantly enhance engagement, personalization, and loyalty. This session is tailored for professionals who aim to transform their customer interaction strategies using AI. Through this comprehensive training webinar, participants will gain in-depth knowledge and practical skills to harness the power of AI to foster robust customer relationships and drive business success.  

After completing this session, attendees will be proficient in using AI to gain a competitive edge in customer engagement and retention. They will possess the skills to analyze customer data, predict behaviors, and implement effective strategies that drive sales and loyalty. Join us to revolutionize your customer engagement approach with AI and secure a leading position in the market.  

Learning Objectives:

  • Discover how to use AI-driven tools to improve customer engagement and craft personalized experiences.  
  • Learn how to analyze customer data to predict behaviors and enhance retention strategies.  
  • Discover effective methods for leveraging AI to boost sales and foster long-term customer loyalty.  

Speakers:

Kree Govender, Lissa Matyas

 

Kree Govender: SMB Area Leader, Microsoft Canada

Kree is a dynamic, senior leader with a proven track record in delivering results and building high performance teams. Kree leads by setting a mission, communicating his values, creating clarity through synthesizing the complex, and generating energy with and for his team. With a passion for people, leadership is interwoven into Kree’s DNA and he prides himself on creating a culture of performance, collaboration, and excellence, underpinned by strong ethics. 

Lissa Matyas: Vice President, Capacity Building & Innovation, ICTC

Lissa Matyas has over twenty years of executive experience catalyzing national and international partnerships between industry, academia and government to drive global science, technology and innovation and build capacity in emerging technologies. 

All Sessions:

 

DELIVERED BY ICTC, IN COLLABORATION WITH MICROSOFT.  

Safeguarding your Business in a Digital Era